Wingman is your dealership’s AI assistant designed to help technicians, service managers, parts staff, and sales teams solve problems faster.
By saving just a few minutes per person each day, Wingman can reclaim thousands of dollars in labor capacity for your dealership. Use the calculator below to estimate your team’s potential savings.
Wingman Time & Labor Savings Calculator
Quickly estimate how much labor cost you could reclaim if your technicians save a few minutes per day by using Wingman.
Inputs
Team SnapshotThis model assumes a standard 5-day work week and 52 working weeks per year. Use minutes saved that feel realistic, not ideal.
Results
Modeled SavingsSavings formula: (Techs × Minutes saved per tech per day ÷ 60) × Hourly rate × 5 days × 52 weeks
How Wingman Helps Every Department
Service Technicians
Service technicians get instant, accurate support right when they need it. Wingman helps techs diagnose issues faster, understand complex systems, and access solutions your dealership has already discovered.
What Wingman can do for technicians:
Provide fast troubleshooting and repair suggestions using manuals, support tickets, past work orders, and proven fixes from similar machines.
Interpret schematics, error codes, diagrams, photos, and machine symptoms to guide techs toward likely causes.
Surface creative or lesser-known solutions that past technicians documented — preserving dealership knowledge that would otherwise be lost.
Break down long manuals and procedures into simple, step-by-step instructions.
Service Managers
Service managers use Wingman to support technicians, improve communication, and keep repairs moving. Wingman helps managers get quick clarity on issues and provide consistent direction across the shop.
What Wingman can do for service managers:
Provide quick explanations of uncommon issues, symptoms, or codes so managers can give fast guidance when technicians come to them with questions.
Turn technical notes or scattered details into clear, professional explanations managers can share with customers.
Help managers validate a technician’s diagnostic direction by referencing manuals, past cases, or known repair patterns.
Give newer technicians an additional layer of support, reducing the number of basic questions service managers need to answer throughout the day.
Provide consistent, easy-to-understand language for customer updates, saving managers time and improving communication quality.
Technical Communicators (TCs) / Advisors
Wingman acts as the first line of support, giving technicians fast, reliable answers so fewer basic questions reach the TC desk. This frees TCs to focus on the complex, high-value problems that require true expertise rather than spending time looking up routine information.
What Wingman can do for TCs and advisors:
Reduce the volume of common “quick questions” by giving technicians immediate guidance based on manuals, past cases, and real repair patterns.
Help technicians arrive at the TC with clearer information — organized symptoms, photos, and steps already attempted — improving the quality of each escalation.
Preserve and surface dealership knowledge so TCs aren’t repeatedly answering the same question year after year.
Assist technicians in identifying likely causes and recommended next steps, allowing TCs to spend more time on unique or difficult repairs that haven’t been solved before.
Increase shop efficiency by enabling technicians to progress further on their own before seeking escalation.
Parts Departments
Wingman helps the parts team move faster by making technical information easier to find and easier to understand. It gives parts staff support when interpreting customer descriptions, technician requests, or complex documentation.
What Wingman can do for the parts department:
Look up part-related information from manuals, diagrams, and dealership documents to help staff identify the right components more quickly.
Explain how certain systems or components work so staff can better support technicians and customers.
Translate customer language — especially vague or non-technical descriptions — into the terminology a dealership would use.
- Preserve and surface dealership knowledge, helping newer staff learn faster and reducing reliance on tribal knowledge.
Sales
Wingman helps salespeople understand equipment quickly, communicate clearly, and prepare for customer conversations with confidence. It supports both new and experienced reps by making complex information easy to access and easy to explain.
What Wingman can do for sales:
Provide clear explanations of machine features, technology packages, and capabilities in customer-friendly language.
Compare models or configurations and highlight key differences, upgrades, or advantages based on a customer’s needs.
Summarize manuals, brochures, and long product documents into quick talking points for meetings or phone calls.
Help salespeople anticipate the kinds of questions customers might ask during a conversation and prepare strong, well-structured responses.
Role-play sales scenarios to help staff practice explaining equipment, handling objections, or adjusting their approach for different personality types.
Suggest tailored ways to present equipment benefits based on a customer’s operation, priorities, or business situation.
